Top 491 Reviews From Legit M&T Bank Buyers (2024)

Staff

Basically everyone I know from family, friends and colleagues who had an M&T account has left. Do yourself a favor and heed the reviews and warnings from the people on these sites. It will save you unimaginable aggravation, time and grief that is inevitable if you continue with this bank. I'll be closing my last accounts this week.

Horrible! I overpaid my mortgage and thought I would get my money back. I had to fight with them for months and still haven't gotten it. I've been told several times that my check is in the mail, and yet, never has been sent. I'm on the verge of hiring a lawyer.

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Sales & Marketing

This bank is a scam. I make early full payments and they process them to interest only. I was informed that the interest allotment daily is $22 and that is why it all goes to interest. I might make my payments 3 months late and seen if then it will go to the principal.

Customer ServicePunctuality & Speed

RUN AWAY FROM THIS COMPANY! My mortgages have been sold to this bank for years and they are the absolute worst at supporting their customers. I will ensure any lender I work with in the future does NOT sell my mortgages to M&T. I have been on time with all of my payments as they are auto-drafted and have been for years for all my various loans. One payment didn't go through and they have no digital systems in place to notify the customer of any account issues (email, phone call, text, etc.). I was completely unaware and once I realized what happened, I immediately paid the balance. Since it had been 30 days, they reported it to my credit report. I have never had a late payment in my life. I went from having an 800 credit score to now "fair" credit for an incident I was completely unaware had occurred.

Staff

After a lot of searching I couldn't find an option for expiring debit card. I tried Lost or Stolen cards and got Donna. She was pleasant, happy and totally helpful. I have had no problems in about 15 years with M and T.

Disabled veteran, I receive benefits from our government. M&T Bank has locked my account, and I cannot access my money. They lie and tell you your money will be available as of midnight, and still nothing. I am writing this at 12:30 in the morning. My money is being held captive by M&T. Mind you, I have had this account for at least 5 years and these benefits as well. They don't even deserve one star.

Customer Service

They have all your personal information but won't give you your loan information when ask. Worst customer service for simple solutions. Please don’t bank with these clowns. They tell me that supply me with the info after 7-10 days and when you call back all you get is I’m sorry. Sorry is the correct adjective to Describe their bank!

Online & App

M and T online banking has been “unavailable“ about 75% of every day for the past few weeks. A call to tech customers service and they tell you that nothing can be done except to uninstall the app and reinstall it every time you have a problem… which is every day. It is not just me. Everyone I know that uses this bank has the same experience. I am ready to call it quits with them and I have multiple accounts with them.

Customer ServiceOnline & AppStaff

I have been banking with M&T ever since they took over for Citizens Bank. I had no issues with this bank until I moved out of New York to go south. There are no branches in the Carolinas and since we moved I had not had the opportunity to find a local bank. Since almost all of my banking needs are taken care of online, there had not been any issues until now. It has been two full weeks since I am able to log into my banking app to make deposits into my account. I have called to speak with customer service, and after trouble shooting my phone, making me delete the app and reinstall it, I was told that there is nothing that they can do on their end to restore access to the website. It is extremely frustrating because I have a few checks that need to replenish funds and I am unable to do so in person. This is a huge inconvenience to customers and any of the customer service agents I had spoken with was not forthcoming about what the issue is.

Customer ServicePunctuality & Speed

Guess there was a mix up at my bank. I always pay in advance, until feb 24. I have been past due for the last 9 months, but only 26 to 28 days (thinking paying in advance). I was never notified by the bank, text, email, phone call, letter..Nothing for 9 months that my account was past due. I got a alert from my bank stating a new past due account posted to my credit...What??? I still have received no notice of my account from M & T about being past due. I called, explained mix up and they refuse to take late payment off my credit. Mind you, this account has never been past due or even close, I should have been notified in JUNE 2023, but nothing from M & T. I should been notified they were going to report me before they did!!